It’s great news that your business is growing but how confident are you that everything will hold together? Many growing businesses fail to scale or fail to recognize the changing needs of their customers.
Learn how Skore app helps businesses formalize processes to ensure smooth growth.
Deliver a Consistent Customer Experience
Our first few customers tend to get treated with outstanding customer experience. They’ve made the effort and we want to show them our appreciation. Every interaction is dealt with personally and we respond as quickly as we can.
But as we grow we don’t have the time to respond the same way to everyone. And, as we put more staff on it, they each have their own way to deal with each customer. Before long we have no idea what experience our customers are receiving, good or bad.
Customer surveys help but they only tell what happened. Get ahead with Skore app you can quickly map out front line processes so that everyone on your team delivers in the same way. Once you’ve agreed that process it acts as a base on which to improve it.
Do More With Less
Stop re-inventing the wheel every day. By quickly visualizing how things work your team will be able to see where duplication happens.
They will be able to see where each team member can specialize. They can quickly share ideas and experiences on how to do things better.
You want your business to scale but throwing people at it will not always work. Grow smarter by using Skore app to engage your team and find the most effective ways of working.
Quickly Onboard New Employees
Bringing new people into a team can be disruptive, especially in smaller teams. It takes time for them to get up to speed and it takes valuable time away from established staff to train them.
Capturing your processes and ways of working in Skore app lets you get ahead of the curve. It’s simple approach means any new employee can pick it up and follow processes.
When all your important processes, with links to useful templates and systems, are captured in Skore app new employees can hit the ground running.
Demonstrate Compliance and Pass Audits
Are customers demanding compliance so you can get on the approved vendors list? We have to jump through many hoops just to get in the door but this doesn’t have to be a pain.
If you have used Skore app to formalize and standardize processes then most of the work is already done. Skore app processes are easy to create and easy to follow, so when the auditor comes you team can quickly and accurately describe what they do.
Focus Your Efforts on What’s Important
When you’re growing there’s always so much to do and never enough time. With everyone on the team busy doing something important how do you know you are focusing on the right things?
Working with the team to visualize how things work in Skore app will help you prioritize and focus your efforts. Skore app opens up discussions in a structured way so you can identify the most important operational issues facing your business.